Customer Success Manager


At Kaedim we are making it easy for anyone to create great 3D content


We are looking for a great Customer Success Manager to join our team as we prepare for our next round of growth.

What you'll be doing


  • Building relationships with our customers, guiding them through the onboarding process and ensuring a smooth transition from a sales prospect to an active user
  • Being the main point of contact for customers, understanding their needs and goals and supporting them when using our product
  • Collating recurring support requests from customers and prioritising these with the Product Owner
  • Creating profiles of commonly requested features or changes and incorporating them into the product roadmap
  • Act as the voice of the customer in internal discussions
  • Conducting user interviews and questionnaires to discover more about how they are currently using, and how they want to use our products
  • Collating customer research into specific and actionable insights

What you'll get


  • Total compensation of £25k - £35k, depending on your experience
  • Flexible working hours and location, up to and including fully remote working
  • Private health insurance
  • Excellent annual leave
  • Fantastic pension
  • Great Career Development Opportunities

Why work at Kaedim?


  • Work at the intersection of art and technology, developing applications being used by world-renowned companies
  • Be part of a team that values the ethical development and application of creative AI, promoting job creation not job replacement
  • Kaedim is an early stage startup, so your contribution will have an impact on the company from day 1
  • Great potential for career advancement and professional development as the company grows
  • Socialise and collaborate with colleagues across the company during our weekly social hour

Our Ideal Candiate


  • Passionate about building deep and positive relationships with our amazing customers, and championing their needs
  • Strong enterprise software experience in customer support and management
  • Highly proficient conducting customer interviews and research, and synthesising the results into actionable insights
  • Understanding of the technical requirements of feature and support requests
  • Experience building applications that run parallel processes across multiple NVIDIA GPUs
  • Familiar working as part of a team within an Agile Development Methodology and Scrum Framework
  • Scientific or technical background, and ability to communicate effectively with development and business teams to accomplish project goals

Apply

Applications are open.


We operate a remote hiring process, all interviews and tests are conducted virtually.

You must be currently based and eligible to work in the UK to be considered for this role.

To apply please email your resume/CV and a short cover letter (no more than 1 A4 page) to admin@kaedim.com with the subject line ‘APPLICATION - CUSTOMER SUCCESS’.